1. Consultation

 

This is the first step in the custom order process. It consists of a meeting of the client with the designer of Labarang Designs.

The meeting can be in one of the following forms:

 

  • In-person

  • Video chat (Skype / Facetime / Instagram video..

In this phase, the client and the designer will discuss the purpose of the garment and all the details that could help bring the vision to life.

All clients are encouraged to communicate all design ideas in detail and provide pictorial visuals of those ideas in order to ensure both parties understand what is to be achieved 

To book your consultation please click here

Please note that for any dress designs chosen by the client which Labarang Designs is not the original designer, Labarang Designs cannot guarantee that the dress will be made 100% similar to the original design (only the original designer can do that). However, we will be able to recreate the dress with high similarity to the original design.

2. Pre-production

Design detail & contract: In this phase, the client is asked to review all the details of the garment and the quick sketch to ensure that the vision has properly been captured and that the client understands Labarang Designs Policies. 

Measurements: Measurements can be done in person by the Designer during the consultation or remotely. For clients unable to come in person, they can will receive a measurement form that they can fill out themselves or with the help of their local tailor. Please be sure to fill out every item on the measurement sheet and check the measurements thoroughly for possible inaccuracies and incomplete/missing measurements before submitting it back to us. Labarang Designs will not be held responsible for any sizing/fitting mishaps caused by inaccurate measurements.

Deposit: After all the measurements have been taken, we will need  a deposit of 60% of the total amount of your order deposit before we begin with the production of your garment. Production will only commence once the measurements and the deposit have been received by Labarang Designs. 

Please note that due to the custom nature of our dresses, Labarang Designs does not accept exchanges, refunds or cancellations on any orders. All sales are FINAL. Once an order has been placed and payment has been made, all payments are applied to the making of your dress including securing the fabric from outside vendors and stopping payments already made to vendors is not possible

3. Production

Major changes including (but not limited to) fabric, color, size/measurements, design/style are not allowed during the production phase. Once the garment is completed or close to completion, Labarang Designs will send a picture/video to the client for revisions. Once the client has approved the revised dress, finishing touches will be made to the dress in order to complete production. At the completion of the work order, final pictures will be sent to the client of the finished gown and no changes or revisions can be made at this point as production is considered final and the gown is ready to be shipped or fitted in person.

4. Post-production:

Fitting: This service is rendered to clients able to appear in person at the Labarang Designs office. Clients unable to appear in person at the Labarang Designs office will have their dresses shipped to them at the addresses provided by the client. Please note that all clients not able to fit their dresses in person at the Labarang Designs office will have their “first fitting” when they receive their dresses by mail and so they might require little or no alterations at all. All Labarang Designs garments can be altered easily by any professional tailor in the client’s location. However, if the client wishes for their garment to be altered by only Labarang Designs then the client will be responsible for the cost of shipping both ways (to Labarang Designs and then back to the client after alterations have been made).

Balance Payment: The remaining 40% (forty percent) payment on the work order is due prior to the garment being picked up or shipped out. Please note that under no circumstance will any garment be released to the client for pick up or shipping without the balance payment being made and confirmed.

Pick up / Delivery:   The “said” payment must first be confirmed by Labarang Designs before a pickup date can be arranged or shipping can be done. It is therefore important that clients make adequate preparations early on in order for account balances to be paid in full prior to pick-up or shipping. Any unpaid balances will result in pick up and shipping delays regardless of the original timeline agreed upon and regardless of the closeness to the event date. Labarang Designs will not be held liable for any delivery delays caused by the client’s inability to make full payment on account balances.

After the client has made full payment on the remaining balance, Labarang Designs will confirm payment. Upon confirmation from Labarang Designs, we will contact the client to arrange a pickup date and time for clients preferring pick up services. For clients preferring postal services, we will contact the client to provide a mailing address to which the package will be shipped. In the case where unplanned expedited shipping has to be made due to the client’s actions, the client will be solely responsible for 100% (one hundred percent) of the expedited shipping cost and will be billed prior to shipment being made. Once an order has been shipped or picked up, Labarang Designs will no longer be responsible for the order regardless of whether or not the order has arrived at its destination. The client releases Labarang Designs of all liability and responsibility immediately an order has been shipped or picked up.

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